> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.eazyjewel.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.eazyjewel.com/_mcp/server.

# Sales return and adjustment notes

> Take back sold jewellery and refund the customer, and correct a bill with a credit or debit note.

## Sales return

Use this when a customer brings back a piece they bought.

**Menu:** Daily Counter → Sales → Sales Return

![Sales return list](/_fern-files/_img/fefb67b6914bc38e8fa94a70a06ec84d561acaa265c91b07b8e743b095654548.webp)

![New sales return](/_fern-files/_img/dd8b418f712d623f060f23e125226218c1fc3622340f83ce53368de43f447fb1.webp)

#### Choose the customer and bill

Fill the return details and pick the items being returned.

#### Add the refund

Add refund payment rows for the money you give back.

#### Save

Save the return.

> **Note**
>
> A returned tagged piece stays **Returned** until someone reopens its tag. See [Tags](../stock/tags).

## Adjustment notes (credit and debit)

Use a note to correct a bill amount without a full return.

**Menu:** Daily Counter → Sales → Sales Adjustment Notes

![Notes list](/_fern-files/_img/147952d04caf7ca12db16f7ea998430dcf724a474df5d6c2fe5ab53d60d60989.webp)

| Note        | When to use                                               |
| ----------- | --------------------------------------------------------- |
| Credit note | You owe the customer, for example you charged too much    |
| Debit note  | The customer owes you, for example you charged too little |

![Credit note](/_fern-files/_img/c1b38cfa7a35c4d0ee15f127abf23a36905af96c7f694bc92285cac1327d2bc7.webp)

![Debit note](/_fern-files/_img/3052b7e55d8142bcbc8fa2ad06aa2aac869c900003569cc2e691f7ff8275adc8.webp)

The note lines use HSN **7113** and GST **3%** for jewellery.